Obstacles to the use of e-commerce
Obstacles to the use of e-commerce
As an Internet born revolution industry the edges of making use of
technology to run your operations are popular And yet there's a
significant share of players of the e-commerce industry who haven't
fully used technology to actually top the game The e-commerce industry
is now fierce nd surviving is an issue now With the internet
encouraging the birth of a lot of newcomers threatening awesome players the need to differentiate on service is as important as product right
now
With tablets and smartphone proliferation e-commerce volumes have increased exponentially yearly however so has abandonments of shopping This has lead to a significant loss to e-commerce players This could be because of non-responsive site absence of an assistance when needed unexpected shipping costs or reaching clients at multiple touch-points
But prior to investing on a technology like that you should know what good this will be to you This post can assist you to do that Listed below are some of the obstacles to the use of e-commerce
Deficient Verification Measures
As soon as a customer registers in an e-commerce site the portal won't know about the client except the information the person entered the customer's credibility is questionable This will heighten when the client gives a Cash-on-Delivery purchase because the organization is not sure if the client is real or not These have lead to significant revenue losses for many e-commerce player
Returns and Refunds Of Product
When any product is returned because clients are unsatisfied with it it will scar the organization with heavy loss reputation and on shipment Logistics cost have been an issue often for e-commerce players particularly for those who do free delivery
Lack of Integration
Order tracking device customer support device Order management device dispatch device and so on are applications which can streamline the customer's experience across the purchasing journey However if these types of devices are different it can ruin client's experience
Unnoticed Customer Issues
Being in an sector where clients can even take their organization somewhere else in just a blink of an eye service of customer will go a very long way right no E-commerce business really receives many inbound interaction with over 75% being concerns or complaints When these complaints are not noticed it will compromise the quality standard of the business as well as tarnishes your image too
Customer Loyalty
E-commerce is an industry in which switching cost is quite insignificant Many players have lost a lot of clients since their rivals really have a better customer quality service or even discounts Understanding that 86% of customers stop transacting business with organization due to poor service of customer you have to make sure client service is a priority always for your business online and part of your retention strategy Clients demand seamless and consistent experience across every channel and player who refuses to deliver will fail to retain clients
E-commerce is really moving at a scorching pace and many e-commerce sites on a daily basis enter the business with a rate of survival below 10 percent after a year of starting This sector is brutal and needs your business to be armed with ultra-modern solution to just differentiate you from the crowd
With tablets and smartphone proliferation e-commerce volumes have increased exponentially yearly however so has abandonments of shopping This has lead to a significant loss to e-commerce players This could be because of non-responsive site absence of an assistance when needed unexpected shipping costs or reaching clients at multiple touch-points
But prior to investing on a technology like that you should know what good this will be to you This post can assist you to do that Listed below are some of the obstacles to the use of e-commerce
Deficient Verification Measures
As soon as a customer registers in an e-commerce site the portal won't know about the client except the information the person entered the customer's credibility is questionable This will heighten when the client gives a Cash-on-Delivery purchase because the organization is not sure if the client is real or not These have lead to significant revenue losses for many e-commerce player
Returns and Refunds Of Product
When any product is returned because clients are unsatisfied with it it will scar the organization with heavy loss reputation and on shipment Logistics cost have been an issue often for e-commerce players particularly for those who do free delivery
Lack of Integration
Order tracking device customer support device Order management device dispatch device and so on are applications which can streamline the customer's experience across the purchasing journey However if these types of devices are different it can ruin client's experience
Unnoticed Customer Issues
Being in an sector where clients can even take their organization somewhere else in just a blink of an eye service of customer will go a very long way right no E-commerce business really receives many inbound interaction with over 75% being concerns or complaints When these complaints are not noticed it will compromise the quality standard of the business as well as tarnishes your image too
Customer Loyalty
E-commerce is an industry in which switching cost is quite insignificant Many players have lost a lot of clients since their rivals really have a better customer quality service or even discounts Understanding that 86% of customers stop transacting business with organization due to poor service of customer you have to make sure client service is a priority always for your business online and part of your retention strategy Clients demand seamless and consistent experience across every channel and player who refuses to deliver will fail to retain clients
E-commerce is really moving at a scorching pace and many e-commerce sites on a daily basis enter the business with a rate of survival below 10 percent after a year of starting This sector is brutal and needs your business to be armed with ultra-modern solution to just differentiate you from the crowd